Let us help you get the most out of your health benefits!

Questions or need help? Call your NEW Customer Service team!

Your Customer Service team speaks English, Spanish, and many other languages.

  • Want help finding an Aetna PPO Provider?
  • Need to order a new medical or prescription drug ID card?
  • Is your provider saying you are not eligible?
  • Do you or a family member need help understanding your benefits?

Please call Customer Service at 844-427-8501 from Monday - Friday, 8:30am - 4:30pm Alaska Time. They’re happy to help!

These preventive services are covered at 100%

When you go to an Aetna PPO Provider (and meet any age, risk or frequency rules):

  • Mammogram

    • Age 35 and older: 1 per calendar year
    • Under age 35 and at high risk for breast cancer: 1 per calendar year
  • Colonoscopy

    • 1 every 10 years
  • Pap smear

    • Every year at all ages
  • Wellness exams

  • Flu shot & certain vaccines

  • Certain other health screenings

To find an Aetna PPO Provider:

If your doctor refers you to another doctor or facility, please make sure they’re an Aetna PPO Provider.